Rolled ankle at football
ClaraSports injury assessmentBooked
AI Receptionist for Sports Injury and MSK Clinics Back in action, booked by Clara.
Weekend injuries don’t wait for Monday. Clara answers, offers the soonest suitable slot, and gets the patient in front of the right clinician.
Get startedSports injury clinicsMSK clinicsSports therapyStrength and conditioningRunning clinicsRehab gymsShockwave therapyInjection clinics
Live call · Sports injuryLive
I rolled my ankle at football on Saturday. Can someone see it before Wednesday?
Clara A Sports Injury Assessment is the right appointment for that. The soonest is Monday at 8 AM with Tom. Does that work, or would another day suit?
Booked: Mon 08:00 with Tom
Built for your clinic
Recommended for
How Clara Works for Sports Injury and MSK Clinics
Sports and MSK clinics rarely have one kind of clinician. A team might mix physios, sports therapists, massage therapists, strength and conditioning coaches and visiting consultants, each offering different appointments at different sites. Clara learns who offers what and where. When a caller describes a rolled ankle, a tight hamstring or a shoulder that clicks on the bench press, she names the right appointment, puts it with a clinician who offers it, and offers the soonest slot first. If the caller asks for a named clinician, she offers their times instead.
Injuries cluster around weekend fixtures, so the calls come on Saturday evenings and Sundays when nobody is at the desk. Clara answers then, books on Core straight into your PMS or EHR system, and sends a booking request on Lite, so Monday’s diary is filling before you open. Clara sees your live availability, so players get a real time that fits around training. On calls and WhatsApp, returning patients getting in touch about the same injury are recognised from their number and confirmed by name before anything changes.
Clubs, teams and coaches ring too, asking whether you can see several players or offer pitch-side cover. Those aren’t single bookings, so Clara takes a full message with the contact’s details and number, confirmed with the caller, and it lands in your inbox and email. Insured players are handled the same way as any other insured patient: the insurer is checked against your list, and the policy number and authorisation code are noted. If a caller can’t bear weight after a heavy fall, or describes something that sounds urgent, Clara tells them to call 999 or 111 and stops the booking.
00:04
Do you do shockwave therapy?
00:09
Clara Yes, we offer Shockwave Therapy. The soonest is Tuesday at 12:50 PM with Tom. Does that work, or would another day suit?
On a call
ThursdayRichmond
13:3014:10Do you do shockwave therapy?Yes, we offer Shockwave Therapy. The soonest is Tuesday at 12:50 PM with Tom. Does that work, or would another day suit?14:50
Booked by Clara
Inbox3 new
Do you do shockwave therapy?Yes, we offer Shockwave Therapy. The soonest is Tuesday at 12:50 PM with Tom. Does that work, or would another day suit?
Do you do shockwave therapy?
Yes, we offer Shockwave Therapy. The soonest is Tuesday at 12:50 PM with Tom. Does that work, or would another day suit?
Booking stopped
Monday morning, already booked
The weekend’s injuries ring in on Saturday night and Sunday. Clara answers, offers the soonest suitable slot and books it, so Monday starts full.
Hear Clara00:04
A. Bello · Sports injury assessment
00:09
Clara Richmond · 45 min
On a call
ThursdayRichmond
13:3014:10A. Bello · Sports injury assessmentRichmond · 45 min14:50
Booked by Clara
Inbox3 new
A. Bello · Sports injury assessmentRichmond · 45 min
A. Bello · Sports injury assessment
Richmond · 45 min
Booking stopped
The right clinician for the injury
Sports therapist, MSK physio or consultant: Clara knows who treats what at each of your sites and offers the right person first.
See what Clara books00:04
Mr J. Patel
00:09
Clara Asked for his rehab exercises to be emailed before Thursday.
On a call
ThursdayRichmond
13:3014:10Mr J. PatelAsked for his rehab exercises to be emailed before Thursday.14:50
Booked by Clara
Inbox3 new
Mr J. PatelAsked for his rehab exercises to be emailed before Thursday.
Mr J. Patel
Asked for his rehab exercises to be emailed before Thursday.
Booking stopped
Regulars picked up where they left off
Clara recognises returning patients from their number, confirms who they are, and picks up where the last conversation left off.
See the portal999
Urgent symptoms are sent to 999 or 111, never booked in.
24/7
Evenings, weekends and bank holidays included.
Any
Practice system. Clara books into the one you already use, from Jane and Cliniko to Semble and Meddbase.
A day with Clara
Tue 19:42After hours
Hi, are you still open? I’d like to book an appointment.
Clara We’re closed for the evening, but I can book you in. Thursday at 2:10 is free. Shall I take it?
Booked · confirmation sent
InboxToday
Mr J. PatelInvoice question. Callback after 10am, confirmed with the caller.
Booking requestInitial assessment, evenings only.
Ms A. BelloRunning 10 minutes late for 13:30.
Questions Clara couldn’t answerThis week
Do you have parking?Asked 6 times · add this answer
Can I bring my child?Asked 3 times · add this answer
Built for sports and MSK
The calls a sports injury clinic takes every week, and how Clara handles each one.
Do you do shockwave?
Clara£85 · 30 minAnswered
Same knee, second visit
ClaraFollow-up · 30 minBooked
Can I move to after training?
ClaraEvening slotMoved
AXA patient, code to follow
ClaraInitial assessmentBooked, code noted
Can’t put weight on it after a fall
ClaraRed flagTold to ring 111
Hear from a clinic already using Clara
Hear Clara for yourself“Clara has transformed how we manage patient calls across our clinics. Every enquiry is answered promptly and professionally, allowing our team to focus on delivering excellent care.”
Frequently asked questions
How does Clara work in a sports and MSK clinic?
Clara answers on your existing number, works out what the caller needs, and books, moves or cancels in your practice software on Clara Core. On Lite she sends you the booking request instead.
Can Clara book across several clinicians and sites?
Yes. She learns who offers what at each of your sites and books the right person in the right place.
Can Clara act as a virtual receptionist for a sports injury clinic?
Yes. Clara is an AI receptionist for sports injury and MSK clinics that books from your live diary. She answers calls, website chat and WhatsApp, matches the injury the caller describes to the right appointment and clinician, and offers the soonest slot. Weekend callers are booked in on Core, or sent to your team as a booking request on Lite.
How does Clara decide which clinician to offer?
From your own services. She learns which clinicians offer which appointment types at each site, so a caller asking for a sports massage isn’t offered a consultant clinic. If the caller names a clinician, she offers that person’s times first. She chooses the appointment from what the caller describes, but she never assesses the injury or gives advice.
Can Clara handle enquiries from clubs and teams?
She takes them as messages. Team screening, pitch-side cover or block bookings for a squad need a person to agree terms, so Clara takes the contact’s name, club, what they are after and a callback number, reads it all back, and sends it to your inbox and email. Individual players can still book themselves straight in.