Out of Hours Answering for Clinics Your clinic, open after you close

How Clara Answers Your Clinic Out of Hours

Patients often decide to book after work, once the children are in bed, or on a Sunday when the ache still hasn’t gone. For a clinic that closes at six, those calls reach a voicemail, and some callers try the next clinic on the list rather than leave a message. Clara answers instead, every evening, weekend and bank holiday, as your clinic. She works out what the caller needs, offers the soonest suitable appointment, and books it on Core or takes a full booking request on Lite.

Out of hours, Clara works from the same information she uses in the day: your services, prices, practitioners and opening hours. If a caller asks whether you’re open on a bank holiday, she answers from your hours, then offers the soonest time you are. Existing patients can move or cancel an appointment late at night without waiting for the desk to open. Website chat and WhatsApp stay open too, so someone browsing your site at eleven at night can book without picking up the phone.

What Clara can’t do out of hours, she hands over properly. Messages for the team arrive in your inbox and email with the caller’s name and number, confirmed with them. She doesn’t put calls through to anyone’s mobile, so your evenings stay yours. If a caller describes urgent symptoms, she tells them to call 999 or 111 and stops the booking, whatever the hour. Clara Lite is self sign-up and starts straight away. Clara Core books straight into your diary, and works with any practice management (PMS) or EHR system.