An AI Receptionist That Takes the Phone Off Your Desk The phone stops being your job

How Clara Works for Practice Managers

A practice manager’s day gets broken up by the phone: the invoice query, the patient running late, the GP letter to send over, the new patient who rang during a meeting. Clara takes those calls. Bookings, moves and cancellations happen on Core in your practice management (PMS) or EHR system, whichever one you use, or arrive as requests on Lite. Everything that needs a person arrives as a message in the Clara inbox and by email, with the caller’s name, number and message confirmed with them, so nobody has to ring back to check.

The Clara portal is where you see what happened. Every call and chat has a written transcript and a summary, which you can filter by call or chat. Clara doesn’t record calls, and patient details in transcripts are masked automatically. The overview shows bookings, reschedules and cancellations, and analytics show which channels patients use, where bookings stall, and your busiest services, practitioners, sites and hours. The insurance tracker lists the insurers, policy numbers and authorisation codes taken on each booking.

Clara improves through you. When she can’t answer a question, from parking to access, it comes back to your FAQ list with a count of how often it has been asked. Add the answer once and she uses it from then on. Your team stays in charge of the work that needs judgement: complaints and clinical questions. She gives no clinical advice, and urgent symptoms are sent to 999 or 111.