AI Receptionist and Medical Secretary Support for Consultants You consult. Clara takes the calls.

How Clara Works for Private Consultant Practices

A consultant practice runs on referrals. Patients ring because their GP or physio has told them to see a specialist, often with an insurer involved. Clara books the new patient consultation where your diary allows it, with the consultant the caller asks for, at the soonest time at the right location. If it is your policy, she tells the patient to bring their referral letter or ask their GP to send it before the appointment. Follow-ups after a procedure are booked the same way, as the follow-up appointment type you set up.

Insured patients make up much of many consultants’ lists. Clara asks whether the patient is insured or self-pay, checks the insurer against the list you accept, and notes the policy number and pre-authorisation code. If the code is still to come, she notes that on the booking so your secretaries know what to chase. She can also check cover with the insurer. Self-pay callers hear your own consultation fees when they ask, and she never estimates the cost of a procedure.

Much of the work stays with your medical secretaries: surgery dates, procedure quotes, clinic letters and questions for the consultant. Clara doesn’t book surgery or procedures. When a caller asks for the consultant or their PA, she takes a full message with the patient’s name, what they need and a callback number, confirmed with the caller, and sends it to your inbox and email. If a patient describes fever, spreading redness or swelling after an operation, she tells them to call 999 or 111 and stops the booking.