Connected with an API token
Semble has an official API. Create a token in Semble and Clara can read your diary and book into it.
Clara connects to Semble and books, moves and cancels appointments while the patient is still on the line, by phone, website chat or WhatsApp.
CallerHave you got anything Thursday afternoon?
ClaraThe soonest is Thursday at 2:10 PM with Sarah. Does that work, or would another day suit?
Semble has an official API. Create a token in Semble and Clara can read your diary and book into it.
New patient records are created with the details Semble needs, and existing patients are found before anything is booked.
Clara checks the insurer is one you accept and notes membership numbers and authorisation codes with the booking.
Clara reads and writes through Semble’s official API, using the token you create.
We walk through your clinic, your appointment types and how you like bookings handled.
You create a token in Semble and share it with us securely. That’s the whole connection.
Appointment types, practitioners and sites are brought across, and you check how Clara describes them.
We test Clara with you first, then you divert your number when you’re happy.
Semble serves a wide range of private healthcare, from solo clinicians and GP surgeries to consultants, mental health teams, allied health and larger groups with several sites. That means one clinic can have very different appointment types running side by side: a long first consultation, a short review, a follow-up with a specialist. Clara reads what is free in Semble for the type the patient actually needs, offers the soonest appointment first, and books it into the diary while they are still on the call. The booking then appears alongside every other appointment your team already manages in Semble. Nothing is left half finished.
Private patients often come with an insurer. Clara asks whether the patient is insured, takes the insurer name, membership number and authorisation code, and saves them with the booking. Where your clinic wants it, she can check cover with the insurer before the appointment is confirmed. Self-pay patients go through the same simple path. She does not tell anyone what a clinician will or will not cover, and she never gives clinical advice. Anything urgent goes to 999 or 111. Your team never has to chase a missing insurer detail after the call has ended. Callers feel looked after, and the paperwork is already in the right place.
Multi-site Semble clinics add another question: which site? Clara asks, then offers times for the right clinician at that site only. She finds existing patients before creating anything new, collects the details Semble needs for a new patient, and reads the booking back before it is saved. Callers can speak any language and be answered in it, and a call can be transferred to a person when it should be. Your team starts the day with a diary that already reflects the night before. Practice managers can read each conversation in the Clara portal if anything needs checking. Mornings start calmer, with fewer messages waiting.
Yes. Clara books, moves and cancels appointments in Semble, finds existing patients and creates records for new ones.
Through Semble’s official API, using a token you create in Semble and can withdraw at any time.
Semble asks for an email address and date of birth for new patients, so Clara collects them before booking.
Yes. She checks the insurer is one you accept and notes the membership number and authorisation code.
Yes. Clara can take payments and deposits for your clinic. We set it up with you.