AI Receptionist FAQs for Clinics Questions clinics ask us

Clara works with any practice system the same way. She books live in Jane, Semble, Cliniko, Splose, Meddbase and Carebit, and if you use something else, we connect her to it during setup.

Yes. Clara reads live availability from your system and saves bookings straight into it, so there’s nothing to copy across in the morning.

No. Clara uses your existing appointment types, practitioners and sites.

Tell us and we’ll move Clara across to your new system with you.

Plans are on our pricing page. Book a demo and we’ll talk through what suits your clinic.

Yes. No two Claras are the same. We set her up around your services, practitioners, sites and rules, and we don’t go live until she’s right.

Book a demo and we’ll show you Clara answering as your own clinic, with your own services and questions.

Lite answers every phone call and sends you the bookings to make. Core books, moves and cancels in your practice software while the patient is still on the line, and adds website chat and WhatsApp.

No. Clara doesn’t record calls. Your team gets a written transcript and summary of each conversation in the portal.

No. She runs a two-factor identity check before discussing any appointment, and never reads out a phone number or email from a record.

No. She answers from the services, prices, hours and policies you give us, and never invents information. If she doesn’t know, she says so and the question comes back to you.

Clara reads every booking back to the patient before she saves it, and every conversation is in your portal with a transcript and summary, so you can see exactly what happened.

No. Clara never gives clinical advice or a diagnosis. If a caller describes urgent symptoms, she tells them to ring 999 or 111 and stops the booking.

Clara runs a two-factor identity check before booking, changing or discussing anything, and never reads out details from a record.

Yes. You divert your existing number to Clara, either every call or only the ones your team can’t get to.

Clara introduces herself as your clinic’s virtual assistant at the start of every call, and you can change that greeting for your clinic. If a patient ever asks whether she’s a person, she answers honestly.

Yes. When a caller needs a person, Clara can put the call through to your team. We set it up with you.

Your phone and your website chat on every plan, and WhatsApp on Clara Core.

Clara speaks any language your patients do, so callers are answered in the language they use.

From the services, prices, hours and policies you give us. Questions she can’t answer come back to you in the portal, and once you add the answer she uses it from then on.

A call to walk through your clinic, then checking how Clara describes your services. We do the rest, test Clara with you, and only then do you divert your number.

Clara takes the calls your team can’t get to, out of hours, at lunch and when the desk is busy, so they can look after the patients in front of them.

Yes. Her answers come from the details you give us, and you can add or change answers from your portal at any time.

She matches what the patient needs to your appointment types, and offers times with the right practitioner at the right site.

Yes. Once she knows what the patient needs, she offers the soonest times first.

Yes. Clara can take payments and deposits for your clinic. We set it up with you.

Yes. She checks the insurer is one you accept, and takes the membership number and authorisation code with the booking.

Yes. Clara can check a patient’s cover with the insurer, and she notes the policy details for your team.

Into the insurance tracker in your Clara portal, and alongside the booking in your practice software.