Your Carebit diary, in real time
Clara offers times that are genuinely free in Carebit, soonest first, with the right clinician and appointment type.
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AI Receptionist for Carebit Your receptionist, booking straight into Carebit.
Clara answers your phone, website chat and WhatsApp, and books, moves and cancels appointments in your Carebit diary while the patient is still on the line.
ClaraTuesday · 21:03
CallerHave you got anything Thursday afternoon?
ClaraThe soonest is Thursday at 2:10 PM with Sarah. Does that work, or would another day suit?
Built for clinics that run on Carebit
New and returning patients
She finds existing patients in Carebit, creates records for new ones, and confirms who she’s speaking to before booking.
Insured patients handled
Clara checks the insurer is one you accept and notes membership numbers and authorisation codes with the booking.
What Clara can do in Carebit
Clara works with your Carebit account, using the same appointment types, clinicians and sites your team uses.
Live availabilityYes
Books appointmentsYes
Moves appointmentsYes
Cancels appointmentsYes
Creates new patient recordsYes
Finds existing patientsYes
Brings across services, practitioners and sitesYes
Transcript and summary in your Clara portalYes
How a booking reaches Carebit
- A patient gets in touchBy phone, website chat or WhatsApp, any time of day.
- Clara checks CarebitLive availability for the right appointment type, practitioner and site.
- She reads it backThe time, practitioner and details are confirmed with the patient.
- It’s saved in CarebitThe appointment appears in your Carebit diary like any other.
Getting set up
- Step 1Book a setup call
We walk through your clinic, your appointment types and how you like bookings handled.
- Step 2We connect your Carebit account
We connect Clara to your Carebit account together during setup.
- Step 3Your services come across from Carebit
Appointment types, clinicians and sites are brought across, and you check how Clara describes them.
- Step 4Test, then go live
We test Clara with you first, then you divert your number when you’re happy.
A Receptionist for Carebit Consultants and Their Secretaries
Carebit is used by consultants and other clinicians, from solo practitioners to larger clinics, and by the medical secretaries, PAs and practice managers who run their diaries. Those diaries are personal: one consultant, certain days, particular sites, a mix of first consultations and follow-ups. Clara reads the live Carebit diary and offers the soonest suitable appointment with the right consultant, then books it while the patient is still on the line. When a patient prefers a different clinic day or location, she looks again straight away and offers the next best time. That keeps each consultant diary tidy, and patients get an answer without waiting for someone to ring back.
A medical secretary spends the day juggling the phone, letters, invoices and insurers, and callers wait whenever those collide. Clara takes the calls the secretary cannot reach. She answers by phone, website chat and WhatsApp, finds existing patients, and books, moves or cancels appointments in Carebit. When a caller asks to speak to the consultant or the secretary directly, she can transfer the call, or take a message with the details. Letters, results and billing stay with the secretary, who now has fewer interruptions to handle them. The practice sounds calm and organised, even in the busiest week of the term, and the secretary stays in control.
Most private consultant work involves insurers. Clara asks whether the patient is insured, takes the insurer, membership number and authorisation code with the booking, and can check cover with the insurer where the practice wants that. She reads each appointment back before saving it and answers callers in their own language. She never gives clinical advice, and any urgent symptoms are sent to 999 or 111. The secretary sees a transcript and summary of each conversation in the Clara portal. Consultants can open any summary in the portal before a clinic starts to see what patients asked. It keeps the practice professional and responsive for patients, GPs and insurers alike.
Clara and Carebit: questions
Does Clara work with Carebit?
Yes. Clara books, moves and cancels appointments in Carebit, finds existing patients and creates records for new ones.
Do we need to change anything in Carebit?
No. Clara uses your existing appointment types, clinicians and sites.
Can Clara book insured patients in Carebit?
Yes. She checks the insurer is one you accept and notes the membership number and authorisation code.
Will bookings show up in Carebit straight away?
Yes. They appear in your Carebit diary as soon as Clara makes them.
Does Clara take payments through Carebit?
Yes. Clara can take payments and deposits for your clinic. We set it up with you.