New patient, knee pain
ClaraInitial assessment · 45 minBooked
AI Receptionist for Physiotherapy Clinics Treat patients, not the phone
The AI receptionist that knows your services, your physios and your diary, so the call that comes in mid-session still ends in a booking.
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Live call · New patientLive
Hi, I’ve hurt my knee running. Could I get seen this week?
Clara An Initial Assessment is the right appointment for that. The soonest is Thursday at 2:10 PM with Sarah at our Richmond location. Does that work, or would another day suit?
Booked: Thu 14:10 with Sarah
Built for your caseload
Recommended for
How Clara Works for Physiotherapy Clinics
A physio front desk juggles a constant stream of calls alongside everything else: new injuries that need assessing, follow-ups to move around work, questions about what you treat, and insured patients with codes still to come. Clara learns your appointment types, lengths and prices, and which physio offers what at each site. Whether a clinic offers two services or forty, from sports massage and acupuncture to women’s health or vestibular rehab, she listens to what the caller describes, matches it to the right service and practitioner, and offers the soonest slot first.
Insured patients are a large part of physio work. Clara asks whether the patient is paying for themselves or claiming through their insurer, checks it’s one you accept, and notes the policy number and authorisation code on the booking. If the code is still to come, she notes that too, so your team knows what to chase. She can also check cover with the insurer, and every detail lands in your insurance tracker.
Physio enquiries keep coming after the last session ends, from people who hurt something at the gym or on a run and want to be seen this week. Clara answers in the evening and at weekends, books on Core straight into your practice management (PMS) or EHR system, whichever you use, and sends a booking request on Lite. If a caller describes red flag symptoms, she tells them to call 999 or go to A&E, and stops the booking. Anything that needs a physio arrives as a message, confirmed with the caller.
00:04
Is it the same price for a follow-up?
00:09
Clara A Follow-up is £55. Would you like me to find you the soonest?
On a call
ThursdayRichmond
13:3014:10Is it the same price for a follow-up?A Follow-up is £55. Would you like me to find you the soonest?14:50
Booked by Clara
Inbox3 new
Is it the same price for a follow-up?A Follow-up is £55. Would you like me to find you the soonest?
Is it the same price for a follow-up?
A Follow-up is £55. Would you like me to find you the soonest?
Booking stopped
No patient left on hold
Initial assessments, follow-ups and sports massage, each booked as the right appointment type, with the right physio, at the right site. While you’re still with your last patient.
Hear Clara00:04
J. Patel · Initial assessment
00:09
Clara Bupa · auth code to follow
On a call
ThursdayRichmond
13:3014:10J. Patel · Initial assessmentBupa · auth code to follow14:50
Booked by Clara
Inbox3 new
J. Patel · Initial assessmentBupa · auth code to follow
J. Patel · Initial assessment
Bupa · auth code to follow
Booking stopped
Insured patients, sorted before they arrive
Clara asks for the insurer and the authorisation code, notes them on the booking, and tells the patient what to bring. Your team checks the code, not the caller.
See what Clara books00:04
Ms A. Bello
00:09
Clara Running about 10 minutes late for her 13:30 with Tom.
On a call
ThursdayRichmond
13:3014:10Ms A. BelloRunning about 10 minutes late for her 13:30 with Tom.14:50
Booked by Clara
Inbox3 new
Ms A. BelloRunning about 10 minutes late for her 13:30 with Tom.
Ms A. Bello
Running about 10 minutes late for her 13:30 with Tom.
Booking stopped
Every message ready to action
Running late, an invoice question, a GP letter to send over. Clara takes the message properly, checks it with the caller, and it’s in your inbox and email by the time you’re free.
See the portal999
Urgent symptoms are sent to 999 or 111, never booked in.
24/7
Evenings, weekends and bank holidays included.
Any
Practice system. Clara books into the one you already use, from Jane and Cliniko to Semble and Meddbase.
A day with Clara
Tue 19:42After hours
Hi, are you still open? I’d like to book an appointment.
Clara We’re closed for the evening, but I can book you in. Thursday at 2:10 is free. Shall I take it?
Booked · confirmation sent
InboxToday
Mr J. PatelInvoice question. Callback after 10am, confirmed with the caller.
Booking requestInitial assessment, evenings only.
Ms A. BelloRunning 10 minutes late for 13:30.
Questions Clara couldn’t answerThis week
Do you have parking?Asked 6 times · add this answer
Can I bring my child?Asked 3 times · add this answer
Built for physiotherapy
The calls a physio front desk takes every week, and how Clara handles each one.
Moving Thursday’s follow-up
ClaraFollow-up · 30 minMoved
Insured patient, code to follow
ClaraInitial assessmentBooked, code noted
Do you do sports massage?
ClaraPrices and timesAnswered
Invoice question for reception
ClaraCallback after 10amSent to inbox
Numbness in both legs
ClaraRed flagTold to ring 111
Hear from a clinic already using Clara
Hear Clara for yourself“Clara has transformed how we manage patient calls across our clinics. Every enquiry is answered promptly and professionally, allowing our team to focus on delivering excellent care.”
Frequently asked questions
How does Clara work in a physio clinic?
Clara answers on your existing number, works out what the caller needs, and books, moves or cancels in your practice software on Clara Core. On Lite she sends you the booking request instead.
Will Clara book the right appointment type?
Yes. She learns your services, durations and prices, and which physio offers what, from your practice software and your website. You approve it before she takes a call.
Is Clara a virtual receptionist for physio clinics?
Yes. Clara is an AI receptionist for physio clinics. She answers your phone, website chat and WhatsApp, introduces herself as the clinic’s virtual assistant, and books, moves or cancels on Core in any practice management (PMS) or EHR system. Unlike a call answering service that takes a message, she works from your live diary, so callers hear real times with real physios.
How does Clara handle insured physio patients?
She asks whether the patient is self-pay or insured, checks the insurer against the list you accept, and takes the policy number and authorisation code. If the code is to follow, she notes that on the booking. She can also check cover with the insurer. Your team sees every insurance detail in the Clara portal.
What does Clara do if a caller describes red flag symptoms?
She stops the booking and tells the caller to call 999 or 111 straight away. Clara never gives clinical advice or a diagnosis, and she doesn’t book a red flag in as a routine assessment. The full transcript and summary are in the portal afterwards, so your physios can see exactly what was said.