Callbacks
- Who it’s from and the best number
- What it’s about
- Read back to the patient before it’s sent
AI Message Taking for Clinics Messages your team can act on
When Clara can’t help, or a patient would rather speak to your team, she takes a proper message: who it’s from, what it’s about and the best number to call back. She reads the message back to the patient before she sends it.
ClaraRiverside Physio · main line
LiveCallerCan I speak to someone about my invoice?
ClaraI can pass a message to the team. Could I take your full name and the best number for them to call you back on?
CallerJames Patel, 07700 900456.
Can I speak to someone about my invoice?
I can pass a message to the team. Could I take your full name and the best number for them to call you back on?
James Patel, 07700 900456.
Send a message...
Riverside PhysioRiverside Physio · main line
Can I speak to someone about my invoice?
I can pass a message to the team. Could I take your full name and the best number for them to call you back on?
James Patel, 07700 900456.
Message sentTo your clinic inbox, with the reason and number
Books into the practice software you already use
What comes through as a message
Requests
- A particular practitioner
- A service you don’t book online
- Invoices, receipts and letters
Questions
- Billing and invoices
- Questions she couldn’t answer
- Anything else for the team
How a message is taken
01
“I’ll get a message to the team for you.”
02
“What’s the best number to call you back on?”
03
“So that’s a message from James Patel about his invoice. Is that all correct?”
04
“Done. The team will be in touch.”
00:04
Callback · Mr J. Patel
00:09
Clara Invoice question. Message confirmed with the caller.
On a call
ThursdayDiary
13:3014:10Callback · Mr J. PatelInvoice question. Message confirmed with the caller.
InboxNew
Callback · Mr J. PatelInvoice question. Message confirmed with the caller.
Call · 21:02Transcript
CallerCallback · Mr J. Patel
ClaraInvoice question. Message confirmed with the caller.
Summary
Callback · Mr J. Patel
Invoice question. Message confirmed with the caller.
Booking stopped
One inbox for every message
Messages from calls, chats and WhatsApp land in one inbox in your portal, and by email to the people you choose.
00:04
Do you have parking?
00:09
Clara Asked 6 times this week · add this answer
On a call
ThursdayDiary
13:3014:10Do you have parking?Asked 6 times this week · add this answer
InboxNew
Do you have parking?Asked 6 times this week · add this answer
Call · 21:02Transcript
CallerDo you have parking?
ClaraAsked 6 times this week · add this answer
Summary
Do you have parking?
Asked 6 times this week · add this answer
Booking stopped
Teach her once
Questions Clara couldn’t answer come back to you. Add the answer once and she uses it from then on.
00:04
Can Tom ring me about my exercises?
00:09
Clara I’ll pass that to Tom. Can I take the best number to reach you?
On a call
ThursdayDiary
13:3014:10Can Tom ring me about my exercises?I’ll pass that to Tom. Can I take the best number to reach you?
InboxNew
Can Tom ring me about my exercises?I’ll pass that to Tom. Can I take the best number to reach you?
Call · 21:02Transcript
CallerCan Tom ring me about my exercises?
ClaraI’ll pass that to Tom. Can I take the best number to reach you?
Summary
Can Tom ring me about my exercises?
I’ll pass that to Tom. Can I take the best number to reach you?
Booking stopped
Messages for a practitioner
When a caller asks for someone by name, Clara takes the message for them.
Checked, every time
Clara checks the message with the caller and confirms the best number to call back on before she sends it, so your team rings the right person.
Questions about messages
Where do messages go?
Into the inbox in your Clara portal, and by email to the people you choose.
Does Clara check the callback number?
Yes. She confirms the best number to call back on and checks the message with the caller before sending it.
What kinds of message can she take?
Callbacks, requests for a practitioner or service, waiting list requests, billing questions, and questions she couldn’t answer.
Can she take messages out of hours?
Yes. Clara is always on, so messages arrive overnight and at weekends, ready for the morning.
Do messages come from chat and WhatsApp too?
Yes. Messages from every channel arrive in the same inbox.