Sore throat, same day
ClaraGP · 15 minBooked
AI Receptionist for Private GP Practices Doctors consult. Clara answers.
Appointment requests, questions for the doctors and urgent calls, handled with care while your doctors are with patients.
Get startedPrivate GPSame-day appointmentsCorporate healthTravel clinicsHealth checksOccupational healthFamily practicesMulti-doctor practices
Live call · Same dayLive
Can I see a GP today? I’ve had a sore throat for a week.
Clara A GP Appointment is the right appointment for that. The soonest is today at 4:40 PM with Dr Evans. Does that work, or would another day suit?
Booked: Today 16:40 with Dr Evans
Built for your practice
Recommended for
How Clara Works for Private GP Practices
Private GP patients usually want to be seen soon, often the same day. Clara works from your live diary, offers the soonest appointment with a doctor who offers it, and books it on Core, or sends the request on Lite. She learns your appointment types, with their lengths and prices. If a caller asks for a particular doctor, she offers that doctor’s times. If they ask whether they need to register first, she answers from your own policy.
Plenty of GP calls are not bookings. Patients ring about blood tests, results, repeat prescriptions, referral letters and sick notes. Clara answers whatever your information covers, from the tests you offer to how long results usually take. Anything that needs a doctor, including results and prescriptions, becomes a message with the patient’s details and callback number, confirmed with the caller. She never tells a caller a result, issues a prescription or gives medical advice, and she never confirms whether someone else is a patient.
Safety comes first on a GP line. If a caller describes chest pain, difficulty breathing, signs of a stroke or another emergency, Clara tells them to call 999 or 111 straight away, and stops the booking. She doesn’t triage or decide who can wait. Out of hours, she still answers, books routine appointments for the days ahead and takes messages, so your doctors start the morning with a clear list rather than a voicemail queue. Every conversation has a written transcript and summary in the portal.
00:04
Do I need to be registered to book?
00:09
Clara No, anyone can book a private appointment with us. Would you like me to find you the soonest?
On a call
ThursdayRichmond
13:3014:10Do I need to be registered to book?No, anyone can book a private appointment with us. Would you like me to find you the soonest?14:50
Booked by Clara
Inbox3 new
Do I need to be registered to book?No, anyone can book a private appointment with us. Would you like me to find you the soonest?
Do I need to be registered to book?
No, anyone can book a private appointment with us. Would you like me to find you the soonest?
Booking stopped
Same-day requests, handled fast
Clara offers the soonest appointment with the right doctor and books it in your practice software on Core, or sends you the request on Lite.
Hear Clara00:04
Red flag heard
00:09
Clara Chest pain on the stairs. Told to ring 999 now.
On a call
ThursdayRichmond
13:3014:10Red flag heardChest pain on the stairs. Told to ring 999 now.14:50
Booked by Clara
Inbox3 new
Red flag heardChest pain on the stairs. Told to ring 999 now.
Red flag heard
Chest pain on the stairs. Told to ring 999 now.
Booking stopped
Clear lines on what Clara won’t do
No diagnosis, no prescriptions, no clinical advice. Urgent symptoms get a clear instruction to ring 111 or 999 and the booking stops there.
How Clara handles safety00:04
Mrs P. Shah
00:09
Clara Asking whether her blood test results are back.
On a call
ThursdayRichmond
13:3014:10Mrs P. ShahAsking whether her blood test results are back.14:50
Booked by Clara
Inbox3 new
Mrs P. ShahAsking whether her blood test results are back.
Mrs P. Shah
Asking whether her blood test results are back.
Booking stopped
Messages for the doctors
Results questions, repeat prescription requests and letters. Clara takes the message, checks it with the caller, and sends it to your inbox.
See the portal999
Urgent symptoms are sent to 999 or 111, never booked in.
24/7
Evenings, weekends and bank holidays included.
Any
Practice system. Clara books into the one you already use, from Jane and Cliniko to Semble and Meddbase.
A day with Clara
Tue 19:42After hours
Hi, are you still open? I’d like to book an appointment.
Clara We’re closed for the evening, but I can book you in. Thursday at 2:10 is free. Shall I take it?
Booked · confirmation sent
InboxToday
Mr J. PatelInvoice question. Callback after 10am, confirmed with the caller.
Booking requestInitial assessment, evenings only.
Ms A. BelloRunning 10 minutes late for 13:30.
Questions Clara couldn’t answerThis week
Do you have parking?Asked 6 times · add this answer
Can I bring my child?Asked 3 times · add this answer
Built for private GP
The calls a private GP front desk takes every week, and how Clara handles each one.
Repeat prescription request
ClaraFor the doctorSent to inbox
Are my results back?
ClaraCallbackSent to inbox
How much is a health check?
ClaraPricesAnswered
Move my 4:40
ClaraSame dayMoved
Chest pain
ClaraRed flagTold to ring 999
Hear from a clinic already using Clara
Hear Clara for yourself“Clara has transformed how we manage patient calls across our clinics. Every enquiry is answered promptly and professionally, allowing our team to focus on delivering excellent care.”
Frequently asked questions
How does Clara work in a private GP practice?
Clara answers on your existing number, works out what the caller needs, and books, moves or cancels in your practice software on Clara Core. On Lite she sends you the booking request instead. She never gives clinical advice.
Can Clara handle prescription requests?
Clara takes the request as a message for your team, with the patient’s details and callback number, confirmed with the caller. She doesn’t issue or advise on prescriptions.
What can a virtual receptionist for a private GP practice handle?
Clara handles the front desk calls that don’t need a doctor: same-day and routine bookings, moves and cancellations, questions about prices, tests and opening hours, and messages for the doctors. She answers calls, website chat and WhatsApp from your live diary on Core. She never gives medical advice, and anything clinical becomes a message for your team.
Can Clara tell patients their test results?
No. Results always come from your clinicians. When a patient asks whether results are back, Clara takes a message with their name, what they are asking about and a callback number, checks it with them, and sends it to your inbox and email. She doesn’t look up results, and she never confirms to a caller whether someone else is a patient.
Does Clara book travel vaccinations and health checks?
Yes, where they are appointment types in your diary. Clara learns each one, its length and price, and which doctors or nurses offer it, and books the soonest suitable slot. She answers questions about what you offer from your own information. She doesn’t advise which vaccinations someone needs: that is a question for your clinicians, so it becomes a message.