Questions answered
- Prices and appointment lengths
- Opening hours and locations
- Your policies, in your words
AI Website Chat for Clinics Your website chat, answered by Clara
One line of code adds Clara to your site. She answers from your own services, prices and policies, and books without the patient leaving the page.
ClaraClara · replies instantly
LiveCallerDo you do shockwave therapy?
ClaraHi! Thanks for messaging Riverside Physio. Yes, we offer Shockwave Therapy. The soonest is Saturday at 10:30am with Anya. Does that work, or would another day suit?
CallerSaturday’s perfect.
Do you do shockwave therapy?
Hi! Thanks for messaging Riverside Physio. Yes, we offer Shockwave Therapy. The soonest is Saturday at 10:30am with Anya. Does that work, or would another day suit?
Saturday’s perfect.
Send a message...
Riverside PhysioClara · replies instantly
Do you do shockwave therapy?
Hi! Thanks for messaging Riverside Physio. Yes, we offer Shockwave Therapy. The soonest is Saturday at 10:30am with Anya. Does that work, or would another day suit?
Saturday’s perfect.
Shockwave bookedSaturday 10:30am with Anya · in your diary
Books into the practice software you already use
What she handles in the chat
Bookings made
- Finds the right appointment type
- Offers live times from your diary
- Books without leaving the page
Nothing invented
- Answers only from what you’ve given her
- Never invents information
- Tells patients when she doesn’t know
How a chat goes
01
“Hi, do you treat running injuries? And how much is a first visit?”
02
“Yes, we see a lot of running injuries. A new patient assessment is £75 for 45 minutes.”
03
“Sarah has Thursday at 2:10pm. Does that work, or would another day suit?”
04
“So that’s a new patient assessment with Sarah on Thursday at 2:10pm. Shall I book that?”
00:04
Do you have parking?
00:09
Clara Asked 6 times this week · add this answer
On a call
ThursdayDiary
13:3014:10Do you have parking?Asked 6 times this week · add this answer
InboxNew
Do you have parking?Asked 6 times this week · add this answer
Call · 21:02Transcript
CallerDo you have parking?
ClaraAsked 6 times this week · add this answer
Summary
Do you have parking?
Asked 6 times this week · add this answer
Booking stopped
Questions she couldn’t answer come back to you
When a patient asks something Clara doesn’t know, she says so, and the question appears in your portal. Add the answer once and she uses it from then on.
00:04
Shockwave therapy
00:09
Clara Booked by Clara from website chat
On a call
ThursdayDiary
13:3014:10Shockwave therapyBooked by Clara from website chat
InboxNew
Shockwave therapyBooked by Clara from website chat
Call · 21:02Transcript
CallerShockwave therapy
ClaraBooked by Clara from website chat
Summary
Shockwave therapy
Booked by Clara from website chat
Booking stopped
Bookings, straight into your diary
On Clara Core she books into Jane, Semble, Splose or Meddbase in real time. On Clara Lite she takes the booking request and sends it to your team.
00:04
Message · Ms A. Bello
00:09
Clara Asking whether her insurer covers a second assessment.
On a call
ThursdayDiary
13:3014:10Message · Ms A. BelloAsking whether her insurer covers a second assessment.
InboxNew
Message · Ms A. BelloAsking whether her insurer covers a second assessment.
Call · 21:02Transcript
CallerMessage · Ms A. Bello
ClaraAsking whether her insurer covers a second assessment.
Summary
Message · Ms A. Bello
Asking whether her insurer covers a second assessment.
Booking stopped
Messages for the team
Anything Clara can’t handle becomes a proper message in your inbox and email, with the patient’s details already taken.
Safe in every chat
Clara never gives clinical advice or a diagnosis. If a patient describes urgent symptoms, she tells them to ring 999 or 111.
Questions about website chat
How do I add Clara to my website?
We give you one line of code. Paste it into your site, or send it to whoever looks after your website.
Where do her answers come from?
From your services, prices, opening hours and policies, which you give us during setup. She never invents information.
Can patients book in the chat?
Yes, on Clara Core with a connected practice system. Website chat is part of Clara Core.
Can I see the chats?
Yes. Every chat appears in your portal with a transcript and a summary, alongside your calls.
What if a patient asks something medical?
Clara doesn’t give clinical advice. If something sounds urgent, she tells the patient to ring 999 or 111.