Book
- New appointments, soonest first
- The right site and practitioner
- Straight into your diary
WhatsApp Booking for Clinics Your clinic on WhatsApp, answered by Clara
Patients message your clinic the way they message everyone else. Clara books, moves, cancels and checks appointments right there in the thread.
Claraonline
LiveCallerHi, can I move my appointment on Thursday?
ClaraHi! Thanks for messaging Riverside Physio. Could I take your full name and date of birth so I can find it?
CallerTom Reed, 12 June 1975
Hi, can I move my appointment on Thursday?
Hi! Thanks for messaging Riverside Physio. Could I take your full name and date of birth so I can find it?
Tom Reed, 12 June 1975
Send a message...
Riverside Physioonline
Hi, can I move my appointment on Thursday?
Hi! Thanks for messaging Riverside Physio. Could I take your full name and date of birth so I can find it?
Tom Reed, 12 June 1975
Thanks Tom. I can see your follow-up with Anya on Thursday at 2pm. Anya has next Tuesday at 3pm. Shall I move it to then?
Yes please.
Done. You’re booked in for next Tuesday at 3pm with Anya.
RescheduledMoved to next Tuesday 3pm · Thursday is free again
Books into the practice software you already use
What she handles on WhatsApp
Change
- Moves an appointment to a new time
- Cancels, where your system and policy allow it
- Checks when the next visit is
Pass on
- Answers questions from your details
- Takes a message for the team
- Sends it to your inbox and email
How a WhatsApp thread goes
01
“Hi, can I move Thursday’s appointment? And is there parking?”
02
“There’s free parking behind the clinic. I can see Thursday at 2:10pm with Sarah. Is that the one?”
03
“Sarah has next Thursday at 2:10pm. Does that work, or would another day suit?”
04
“So that’s moving your appointment to next Thursday at 2:10pm with Sarah. Shall I go ahead?”
00:04
Conversation resumed
00:09
Clara Picked up where the patient left off this morning.
On a call
ThursdayDiary
13:3014:10Conversation resumedPicked up where the patient left off this morning.
InboxNew
Conversation resumedPicked up where the patient left off this morning.
Call · 21:02Transcript
CallerConversation resumed
ClaraPicked up where the patient left off this morning.
Summary
Conversation resumed
Picked up where the patient left off this morning.
Booking stopped
Picks up where it left off
If a patient stops halfway through a conversation, Clara can pick it back up within 24 hours, without starting again.
00:04
Follow-up · moved
00:09
Clara Changed by Clara on WhatsApp
On a call
ThursdayDiary
13:3014:10Follow-up · movedChanged by Clara on WhatsApp
InboxNew
Follow-up · movedChanged by Clara on WhatsApp
Call · 21:02Transcript
CallerFollow-up · moved
ClaraChanged by Clara on WhatsApp
Summary
Follow-up · moved
Changed by Clara on WhatsApp
Booking stopped
Changes made in your diary
Moves and cancellations go straight into your practice software, so the slot is free again for someone else.
00:04
Message · Mr T. Reid
00:09
Clara Asking for a receipt for his insurer.
On a call
ThursdayDiary
13:3014:10Message · Mr T. ReidAsking for a receipt for his insurer.
InboxNew
Message · Mr T. ReidAsking for a receipt for his insurer.
Call · 21:02Transcript
CallerMessage · Mr T. Reid
ClaraAsking for a receipt for his insurer.
Summary
Message · Mr T. Reid
Asking for a receipt for his insurer.
Booking stopped
Everything else, passed on
Requests Clara can’t handle arrive in your inbox and email as a proper message.
Safe on WhatsApp too
Clara never gives clinical advice or a diagnosis. If a patient describes urgent symptoms, she tells them to ring 999 or 111.
Questions about WhatsApp
Which number do patients message?
We set up a WhatsApp number for your clinic, and patients message it like any other contact.
What can patients do on WhatsApp?
Book a new appointment, move or cancel one, check when their next visit is, ask a question or leave a message for the team.
Is WhatsApp included in every plan?
WhatsApp is part of Clara Core, alongside phone and website chat, so patients can reach the same Clara however they prefer. Clara Lite covers your phone line only. On Core we set up your clinic’s WhatsApp for you, fully branded with your name and logo, and it’s included in your plan.
Does Clara remember earlier conversations?
If a patient stops partway through, Clara can pick the conversation up within 24 hours. For anything older, she helps patients pick up where they left off.
Can I read the WhatsApp conversations?
Yes. They appear in your portal with a transcript and a summary, alongside calls and website chats.