New patients
- Finds the right appointment type
- Offers the soonest times first
- Books straight into your diary
AI Phone Answering for Clinics Your clinic’s phone, answered by Clara
Keep your number and divert it to Clara. She can answer every call, day or night, books into your diary and takes a proper message when your team is needed.
ClaraRiverside Physio · main line
LiveCallerHi, my back’s been bad since Saturday. Can I see someone this week?
ClaraAn Initial Assessment is the right appointment for that. The soonest is tomorrow at 9 AM with Sam. Does that work, or would another day suit?
CallerTomorrow works.
Hi, my back’s been bad since Saturday. Can I see someone this week?
An Initial Assessment is the right appointment for that. The soonest is tomorrow at 9 AM with Sam. Does that work, or would another day suit?
Tomorrow works.
Send a message...
Riverside PhysioRiverside Physio · main line
Hi, my back’s been bad since Saturday. Can I see someone this week?
An Initial Assessment is the right appointment for that. The soonest is tomorrow at 9 AM with Sam. Does that work, or would another day suit?
Tomorrow works.
New patient bookedInitial Assessment, tomorrow 9am with Sam · in your diary
Books into the practice software you already use
What she handles on the phone
Existing patients
- Moves appointments to a new time
- Cancels, where your system and policy allow it
- Recognises returning patients by their number, so they feel known
Everything else
- Answers questions on prices, parking and policies
- Takes a message for your team
- Confirms the best number to call back on
How a call goes
01
“Riverside Physio, I’m Clara, the clinic’s virtual assistant. How can I help?”
02
“Is there parking? And can I move my Thursday appointment?”
03
“There’s free parking behind the clinic. Sam has Friday at 10am. Does that work, or would another day suit?”
04
“So that’s moving your appointment to Friday at 10am with Sam. Shall I go ahead?”
00:04
Are you still open? I’d like to book in.
00:09
Clara The team has finished for the day, but I can book you in now. What would you like to come in for?
On a call
ThursdayDiary
13:3014:10Are you still open? I’d like to book in.The team has finished for the day, but I can book you in now. What would you like to come in for?
InboxNew
Are you still open? I’d like to book in.The team has finished for the day, but I can book you in now. What would you like to come in for?
Call · 21:02Transcript
CallerAre you still open? I’d like to book in.
ClaraThe team has finished for the day, but I can book you in now. What would you like to come in for?
Summary
Are you still open? I’d like to book in.
The team has finished for the day, but I can book you in now. What would you like to come in for?
Booking stopped
Evenings, weekends and bank holidays
Clara is always on. A caller at 9pm gets the same answer as a caller at 9am, and the booking goes straight into your diary.
00:04
Callback · Mr J. Patel
00:09
Clara Question about an invoice. Message confirmed with the caller.
On a call
ThursdayDiary
13:3014:10Callback · Mr J. PatelQuestion about an invoice. Message confirmed with the caller.
InboxNew
Callback · Mr J. PatelQuestion about an invoice. Message confirmed with the caller.
Call · 21:02Transcript
CallerCallback · Mr J. Patel
ClaraQuestion about an invoice. Message confirmed with the caller.
Summary
Callback · Mr J. Patel
Question about an invoice. Message confirmed with the caller.
Booking stopped
When your team is needed
If a caller asks for a person, Clara takes a full message, checks it with the caller and sends it to your inbox and email.
00:04
Hi, my knee’s been sore since a run. Can I come in?
00:09
Clara I can help with that. An Initial Assessment is the right appointment, and the soonest is Thursday at 2:10pm with Sam. Does that work, or would another day suit?
On a call
ThursdayDiary
13:3014:10Hi, my knee’s been sore since a run. Can I come in?I can help with that. An Initial Assessment is the right appointment, and the soonest is Thursday at 2:10pm with Sam. Does that work, or would another day suit?
InboxNew
Hi, my knee’s been sore since a run. Can I come in?I can help with that. An Initial Assessment is the right appointment, and the soonest is Thursday at 2:10pm with Sam. Does that work, or would another day suit?
Call · 21:02Transcript
CallerHi, my knee’s been sore since a run. Can I come in?
ClaraI can help with that. An Initial Assessment is the right appointment, and the soonest is Thursday at 2:10pm with Sam. Does that work, or would another day suit?
SummaryNew patient, knee pain after running. Booked an Initial Assessment for Thursday at 2:10pm with Sam.
Hi, my knee’s been sore since a run. Can I come in?
I can help with that. An Initial Assessment is the right appointment, and the soonest is Thursday at 2:10pm with Sam. Does that work, or would another day suit?
Booking stopped
Every call, written up
Each call appears in your portal with a transcript and a short summary, so you can see what was asked and what Clara did.
Safe on every call
Patient safety is our number one priority. Clara never gives clinical advice or a diagnosis. If a caller describes urgent symptoms, she tells them to ring 999 or 111 and stops the booking.
Questions about phone answering
Do I need a new phone number?
No. You keep your number and divert calls to Clara, either all of them or only the ones your team can’t get to. You set that up with your phone provider.
Will patients know they’re speaking to an AI?
Yes. Clara introduces herself as your clinic’s virtual assistant at the start of every call, and you can change that greeting for your clinic.
Can Clara put a caller through to my team?
Not at the moment. When a caller wants to speak to someone, Clara takes a message with their number, checks it with them, and sends it to your inbox and email for a callback.
Does Clara record calls?
No. Clara doesn’t record calls. You get a written transcript and summary of each one in your portal.
What languages does Clara speak?
Clara speaks any language your patients do, so callers are answered in the language they use.