Meddbase’s official API
Clara connects through Meddbase’s Enterprise API, set up with Meddbase for your clinic.
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AI Receptionist for Meddbase Your receptionist, booking straight into Meddbase.
Clara connects to Meddbase through its official API and books, moves and cancels appointments while the patient is still on the line.
ClaraTuesday · 21:03
CallerHave you got anything Thursday afternoon?
ClaraThe soonest is Thursday at 2:10 PM with Sarah. Does that work, or would another day suit?
Built for clinics that run on Meddbase
Prices from your diary
Clara quotes the price Meddbase gives for the appointment she’s offering, so patients hear the right figure.
Multi-site and multi-clinician
She offers times at the right site with the right clinician, soonest first.
What Clara can do in Meddbase
Clara reads and writes through Meddbase’s official API, once Meddbase has turned on access for your clinic.
Live availabilityYes
Books appointmentsYes
Moves appointmentsYes
Cancels appointmentsYes
Creates new patient recordsYes
Finds existing patientsYes
Brings across services, practitioners and sitesYes
Transcript and summary in your Clara portalYes
How a booking reaches Meddbase
- A patient gets in touchBy phone, website chat or WhatsApp, any time of day.
- Clara checks MeddbaseLive availability for the right appointment type, practitioner and site.
- She reads it backThe time, practitioner and details are confirmed with the patient.
- It’s saved in MeddbaseThe appointment appears in your Meddbase diary like any other.
Getting set up
- Step 1Book a setup call
We walk through your clinic, your appointment types and how you like bookings handled.
- Step 2Meddbase turns on API access
Meddbase enables API access for your clinic and issues the credentials Clara needs.
- Step 3Your services come across from Meddbase
Appointment types, clinicians and sites are brought across, and you check how Clara describes them.
- Step 4Test, then go live
We test Clara with you first, then you divert your number when you’re happy.
Meddbase at Scale: Many Sites, Many Clinicians, One Clara
Meddbase is chosen by larger private medical groups, multi-site practices, orthopaedic and mental health providers, occupational health services and clinics that work with insurers. Its own pages talk about a consistent patient experience across a growing estate of sites. Clara is built to match that. She answers every call, chat and WhatsApp message in the same way across your estate, and books into Meddbase against the right clinician, room and site. Your reception teams keep the calls that need judgement, and Clara takes the routine booking work off their plates. Patients get the same clear service whichever site they choose, and managers see that consistency in the results each week.
Volume is the challenge in a group. Busy sites generate a steady stream of calls about new consultations, follow-ups, results and changes, and each site has its own clinicians and appointment types. Clara handles the booking side of that stream. She reads live availability in Meddbase, offers the soonest appointment once she knows what the patient needs, and quotes the price Meddbase gives for the appointment she is offering. Anything that needs a person is passed on. Group managers can read summaries across sites to see what patients are asking for most. That keeps queues short and phone lines free for the harder conversations.
Insurer and employer work is routine in this setting. Clara takes the insurer, membership number and authorisation code with a booking, and can check cover with the insurer where your clinic wants that. Occupational health teams can describe the appointment types their employer clients use, and she books to them. Callers are answered in their own language, bookings are read back before saving, and urgent symptoms go to 999 or 111 with no clinical advice given. Each of these details is saved with the appointment, so billing and clinic teams find them where they expect. Employers and insurers get tidy, complete information, and clinicians arrive to a day already organised.
Clara and Meddbase: questions
Does Clara work with Meddbase?
Yes. Clara books, moves and cancels appointments in Meddbase, finds existing patients and creates records for new ones.
What do we need from Meddbase?
API access for your clinic. Meddbase turns it on and issues the credentials, and we handle the rest with you.
Can Clara quote prices from Meddbase?
Yes. She quotes the price Meddbase gives for the appointment she’s offering.
Will bookings show up in Meddbase straight away?
Yes. They appear in Meddbase as soon as Clara makes them.
Does Clara take payments through Meddbase?
Yes. Clara can take payments and deposits for your clinic. We set it up with you.